Nlbus Website Privacy Policy
General information
UAB Norlenda transportas (hereinafter – “we” or the “Data Controller”) is the controller of transport services located at Nemenčinės street 147, LT-15183, Vilniaus district, Lithuania. In this privacy policy, we set out and explain how your personal data is collected and further processed when you use the Nlbus website www.nlbus.lt. The conditions set out in this privacy policy apply each time you wish to access the content and/or services we provide, regardless of what device (computer, mobile phone, tablet, TV, etc.) you use.
Data Controller details:
UAB “Norlenda”
Company code: 186212425
Registered address: Mokyklos g. 7, Vilnius district
Tel. +370 6 1625444
Email: info@nlbus.lt
Data about the Data Controller is collected and stored at the State Enterprise “Registrų centras”, Vilnius branch.
We confirm that your data will be collected in compliance with the requirements of the applicable legal acts of the European Union and the Republic of Lithuania and the instructions of supervisory authorities, and that all reasonable technical and administrative measures will be applied to ensure that the data we collect about website visitors is protected against loss, unauthorized use and/or alteration. The employees of the Data Controller have undertaken in writing not to disclose to or distribute to third parties any information obtained at the workplace, including information about visitors of the website/social network accounts.
Persons who are younger than 16 years of age may not provide any personal data through our website/social network accounts. If you are a person under 16 years of age, before providing personal information, you must obtain the consent of your parents or other legal guardians.
The terms used in these rules are understood as they are defined in the General Data Protection Regulation No. 2016/679 (EU).
It is very important that you carefully read this privacy policy, because each time you visit this website you agree to the conditions described here. If you do not agree with these conditions, please do not visit our website, do not use our content and/or services. Click “learn more” in each section to find detailed information about the processing of your personal data and the specifics of our business.
How do we collect information about you?
Your personal data, i.e. any information about you that allows us to identify you, is obtained in various ways:
- You may provide information (personal data) yourself (by filling in the “Contact us” form, the reservation form, subscribing to the newsletter, calling us)
- Information about you may be collected automatically (when you visit our website, social account, use our applications)
- In certain cases, we receive information about you from third parties and may collect information about you from publicly available sources (e.g. via the LinkedIn social network, your company website, or otherwise)
What information (personal data) about you do we process?
Although we try to collect as little information about you as possible, to carry out our activities we collect the following information:
- Information necessary to provide you with our services (provided in contracts, registration form)
- Information you provide in surveys
- Information you provide when calling us
- Information about your hobbies and specific needs
- Information needed to determine your age and identity
- Information about the device you use
- Call information is recorded
Purposes and legal basis for data processing
The information provided above is processed for the following purposes:
- Provision of transport, insurance, visa, travel and other related services
- Providing information related to service provision at your request
- For marketing purposes*, e.g. to provide individually tailored advertisements and sponsored content and to send notifications about promotions, to assess and analyze our market, customers, products and services (including collecting your opinion about products and services, organizing customer/partner surveys, competitions or promotions, to the extent permitted by law)
- To find out how people use our online services so that we can improve them and create new content, products and services
- To defend our interests in court or another institution
- In other ways with your consent*
* We inform you that you have the right at any time to refuse to receive direct marketing content sent by us by notifying us of your decision by email at info@nlbus.lt or by using the unsubscribe link in the newsletter itself.
Your personal data is processed based on one or more lawful grounds for processing:
- Compliance with legal obligations
- Performance of a contract with you
- Our legitimate interests, unless your private interests override them
- In certain cases, your consent
To whom do we transfer your personal data?
We may transfer your personal data:
- To companies that provide services at our request
- To banks/companies that help carry out payment transactions
- To companies that help organize competitions/games/promotions
- To other carefully selected business partners
- To other parties when required by law or when necessary to protect our legitimate interests
To which countries is your personal data transferred?
Sometimes we have to transfer your personal data to other countries where a lower level of data protection policy may apply. In such cases, we do everything within our power to ensure the security of the transferred personal data.
What do we do to protect your information?
We have implemented reasonable and appropriate physical and technical measures to protect the information we collect for the purposes of providing content/services. However, please remember that although we take appropriate actions to protect your information, no website, internet transaction, computer system or wireless connection is completely secure.
How long will we store your personal data?
We will store your personal data for as long as necessary to achieve the specified purpose. Once the specified purpose has been achieved, your personal data is deleted, except in cases where legal acts obligate us to store information for tax purposes or the data may be needed for a pre-trial investigation, but in any case the retention period will not exceed 10 years. After this period, the data will be deleted in such a way that it cannot be reproduced.
Usually, personal data is stored for the following periods:
Your rights
The data subject whose data is processed in the activities of the Data Controller, depending on the situation, has the following rights:
- To know (to be informed) about the processing of their data (right to be informed)
- To access their data and how it is processed (right of access)
- To request correction or, taking into account the purposes of personal data processing, completion of incomplete personal data (right to rectification)
- To have their data erased or to suspend data processing actions (except storage) (right to erasure and the “right to be forgotten”)
- To request that the Data Controller restrict the processing of personal data when there is one of the lawful grounds (right to restriction)
- Right to data portability (right to transfer)
- To object at any time to the processing of their personal data when such processing is carried out in the public interest or when it is necessary to process data for the purposes of the legitimate interests pursued by the Data Controller or a third party. In order for the Data Controller to process personal data, it has the duty to prove that the data is processed for compelling legitimate reasons that override the interests of the data subject. (right to object)
- To lodge a complaint with the State Data Protection Inspectorate
We provide you with the opportunity to exercise these rights in a convenient manner. You can do so by calling +370 6 1625444, writing to us at info@nlbus.lt, or using certain links provided at the bottom of our promotional content materials.
We may not provide you with the conditions to exercise the rights listed above when, in cases provided for by law, it is necessary to ensure the prevention, investigation and detection of crimes, breaches of official or professional ethics, as well as the protection of the rights and freedoms of the data subject or other persons.
Cookies, signals and similar technologies
In this privacy policy, we use the term “cookies” to describe cookies and other similar technologies, such as pixel tags, web beacons, and clear GIFs.
When you visit our website, we aim to provide content and functions that are tailored to your needs. For this, cookies are necessary. These are small pieces of information stored in your web browser. They help the Data Controller recognize you as a previous visitor of a specific website, save your browsing history and adapt content accordingly. Cookies also help ensure smooth website operation, allow us to monitor the duration and frequency of visits, and collect statistical information about the number of visitors. By analyzing this data, we can improve our websites and make them more convenient for you to use.
Contact us
If you notice any non-compliance with this privacy policy, a security vulnerability on our website, or have other questions related to the processing of your personal data, please contact us in any convenient way:
By mail: UAB “Norlenda”, Nemenčinės street 147, LT-15183, Vilniaus district, Lietuva
By phone: +370 6 1625444
By email: info@nlbus.lt
Final provisions
This privacy policy is reviewed at least once every two years. After updating the privacy policy, we will inform you of what we consider significant changes by publishing a notice on the relevant website. If you log in or use our content and/or services after such notice is published, we will consider that you agree with the new requirements set out in the update.